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Product Support Sales Representative At Mantrac Nigeria Limited – CAT

Job Expired

Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.

Product Support Sales Representative

Job Description

  • This role is responsible to the Parts Sales Manager – North, for the implementation of Product Support programs and policies, and to ensure the achievement of agreed sales targets and performance objectives.

Main Functions

  • Visiting old and new customers within the region, prospecting for Parts, unit sales and Service opportunities.
  • Sell and implement Product Support programs such as CTS, REMAN, SOS, etc. on a regular basis.
  • Prepare relevant quotations and/or tenders (accurate and complete to requirement), present to customers, arrange follow-up activities as desired, and ensure conversion to effective sales.
  • Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
  • Preparation and implementation of weekly call plan and corresponding summary report.
  • Preparation and updating customers’ profile list.
  • Keep abreast of product/service information from Caterpillar and related suppliers, and ensure adequate dissemination to concerned employees and customers.
  • Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
  • Establish and report competitive activities and sales opportunities (for parts, units & service)
  • Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
  • Implement relevant marketing and promotional programmes as they arise.
  • Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location.

Job Requirements

  • A Bachelor’s degree or equivalent in the Engineering discipline.
  • Minimum of 3 years’ experience in a related role.
  • Experience within the industry will be an added advantage.
  • Good driving skills with a valid driver’s license.

More Information

  • This job has expired!
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