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Lufthansa Services Group

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The Lufthansa Group is an aviation group with operations worldwide. With 135,534 employees, the Lufthansa Group generated revenue of EUR 35,844m in the financial year 2018. The Lufthansa Group is composed of the segments Network Airlines, Eurowings and Aviation Services. Aviation Services comprises the segments Logistics, MRO, Catering and Additional Businesses and Group Functions. The latter also include Lufthansa AirPlus, Lufthansa Aviation Training and the IT companies. All segments occupy a leading position in their respective markets.


Deutsche Lufthansa AG has the management and supervisory structures typical for companies in Germany. The Executive Board is responsible for managing the Company and defining its strategic direction. In doing so, the aim is to increase Company value sustainably. The Supervisory Board appoints, advises and supervises the Executive Board. Deutsche Lufthansa AG is the parent company and the largest single operating company in the Lufthansa Group. The individual business segments are run as separate Group companies, with the exception of the Lufthansa Passenger Airlines. They have their own profit and operating responsibility and are monitored by their respective supervisory boards, in which members of Deutsche Lufthansa AG’s Executive Board are also represented.


As a leading European airline group, the aim of the Lufthansa Group is to take on a key role in shaping the global aviation market and to remain the first choice for shareholders, customers and employees in the future. In this context, the strategy aims to systematically develop the Group, which consists of Network Airlines, Eurowings and Aviation Services.

The airlines form the core of the Lufthansa Group. The differentiated portfolio of Network Airlines and Eurowings, which offers direct connections, makes it possible to serve all relevant market segments, representing an attractive offering on relevant geographic markets both for premium customers and for more price-sensitive travellers. Compared with Aviation Services, the airlines are planning to grow faster than average in the future. The former are composed of classic aviation services – essentially the Logistics, MRO and Catering segments – along with data-driven business models, which in addition to their profitable business from external markets, enable the airlines to improve their focus on customers and customer loyalty.


Corporate responsibility, that is to say sustainable and responsible entrepreneurial practice, is an integral part of our corporate strategy. It means that we are committed to creating added value for our customers, employees and investors and to meeting our responsibilities toward the environment and society.

For these reasons, we continuously improve our measures to safeguard the climate and the environment, maintain responsible and fair relations with our employees, and as a company actively engage in numerous social concerns.

The international economy and the air transport industry, in particular, operate in a dynamic environment that is defined by long-term megatrends and global challenges, such as population growth and the rise of megacities, increasing demand for mobility in the context of increasing globalization, climate change and processes of political transition.

The Lufthansa Group meets these challenges with a comprehensive sustainability agenda. It comprises the following files of entrepreneurial responsibility:

  • Economic sustainability
  • Corporate Goverance and complicance
  • Climate and environmental responsibility
  • Social responsibility
  • Product responsibility
  • Corporate citizenship


The highest control body in the area of sustainable management is the Supervisory Board. The coordination and further development of sustainability-relevant activities and initiatives within the Lufthansa Group is the duty of the Corporate Responsibility Council (CRC). This interdisciplinary and interdepartmental committee is placed at the upper management level and has the task of initiating and coordinating sustainability-related topics and processes at the Group level. The CRC comprises the heads of the Group departments Strategy, Political Affairs, Group Environmental Issues, Human Resources, Legal Affairs, Communications, Investor Relations, Controlling, and Corporate Sourcing. The respective managers are responsible for concrete measures and projects concerning sustainability aspects. They bundle and organize the topics in their own area of responsibility.

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